How do I return?

• Enter your order number and email address in the form above and click 'START'.
• Follow the instructions and select the items you want to return.
• You will be sent a confirmation email for a submitted return, then another email with shipping labels and guidelines once the return request is approved.
  
  Please ensure to check your junk / spam folders
  
  

How do I find my order number?

• Your order number is in the subject line of all emails you have received from us to date, it will look like this: WEBUS0123
  
  

Are there any charges for return?

• A standard administration fee of $12 will be charged for all returns.
• If you have ordered a replacement via a new order the above fee will be waived.
• For orders from the USA
  A prepaid returns label will be provided via email once your return request has been authorised.
• For orders from Canada
  Prepaid returns labels are not available for Canadian orders, therefore the shipping cost for goods to be returned will be the responsibility of the customer.
• Original shipping charges are non-refundable as standard.
  
  

How soon will I get my refund?

• We will let you know when we receive your returned goods and process your return.
• Then issue a refund by the same payment method as your order.
• We will aim to process refunds within 10 business days.
  
  

Returns Policy

You can return your items within 28 days of receipt of your shipment.

• We ask that all items are returned clean, unworn and with all their tags on.
• Please also return items in their original box as this is part of the product, with another solid box around it, preferably the original outer packaging.
• We can only refund items returned to us in a resaleable condition.
• Sorry, we do not currently offer an exchange service but if you need a different size or colour of an item, please return the original item for a refund and simply place a new order OR please email customerservice@albartross.com and we will happy to help. 

Still need help?

• If you cannot process your return online then you can contact us at customerservice@albartross.com
• Please note: The fastest way to process your refund is online.