How do I return?

• Enter your order number and email address in the form above and click 'START'.
• Follow the instructions and select the items you want to return.
• You will be sent a confirmation email for a submitted return, then another email with shipping labels and guidelines once the return request is approved.
  
  

How do I find my order number?

• Your order number is in the subject line of all emails you have received from us to date, it will look like this: WEBUS0123
  
  

Are there any charges for return?

• The standard fee for returns is $12 (from mainland USA).
• If you have ordered a replacement via a new order as we don't currently offer an online exchange service - the above fee will be waived for customers in the USA (please email customerservice@albartross.com if you do accidently get charged 
• Charges will apply to returns for customers based outside of the USA (e.g Canada). Our customer service team will confim these charges via email before we process your refund request.
• Original shipping charges are non-refundable as standard.
  
  

How soon will I get my refund?

• We will let you know when we receive and approve your return.
• Then issue a refund by the same payment method as your order.
• We will aim to process refunds within 10 business days.
  
  

Returns Policy

You can return your items within 28 days of receipt of your shipment.

• We ask that all items are returned clean, unworn and with all their tags on.
• Please also return items in their original box as this is part of the product, with another solid box around it, preferably the original outer packaging.
• We can only refund items returned to us in a resaleable condition.
• Sorry, we do not currently offer an exchange service but if you need a different size or colour of an item, please return the original item for a refund and simply place a new order OR please email customerservice@albartross.com and we will happy to help. 

Still need help?

• If you cannot process your return online then you can contact us at customerservice@albartross.com
• Please note: The fastest way to process your refund is online.