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• We currently offer free standard delivery to the USA & Canada on orders over $150
  
• Otherwise, standard shipping is $3.50
• To ensure there are no nasty surprises on delivery we also cover any import duties related to your order. 

SHIPPING COST:

Standard

• We currently offer free standard delivery to the USA & Canada on orders over $150. 
  
• Orders under $150 will be charged for shipping depending on your chosen delivery method and country. Full price will be displayed at checkout.
• To ensure there are no nasty surprises on delivery we also cover any import duties related to your order. 
  

Express

• Please note, Next-Day Delivery is not currently available.

SHIPPING TIME:

Please note that, due to COVID-19 restrictions and the necessary safety measures we have in place, our warehouse is currently unable to operate at full capacity. We are doing all we can to ensure all orders are shipped as quickly and safely as possible.

• Currently, all our USA & Canadian orders are generally delivered between 8 to 15 business days using our standard shipping.
  
• All UK orders are sent via DPD with a 1 hour delivery slot sent via text/email.
• FedEx is used for all international orders including the USA & Canada.
  

• We hope you will love everything that you order from us, but don’t worry if something isn’t quite right. You have 28 days to return, or to exchange the item for a different colour or size.
• We ask that all items are returned clean, unworn and with all their tags on.
• Please also return items in their original box as this is part of the product, with another solid box around it, preferably the original outer packaging.
• We can only refund items returned to us in a resaleable condition.

To request a return or an exchange, you can contact us at customerservice@albartross.com

• Responsibility for the return is yours until it reaches us, so we recommend that you use a tracked delivery method.

We will let you know when we receive and approve your return. Then we’ll issue a refund by the same payment method as your order, or confirm and send the item you would like in exchange. We will aim to process refunds within 14 business days.

We take care to ensure our goods are made to a high standard, so please contact us at customerservice@albartross.com at any time after purchase if you feel they did not meet your expectations.

• We will let you know when we receive and approve your return.
• Then we’ll issue a refund by the same payment method as your order, or confirm and send the item you would like in exchange.
• We will aim to process refunds within 14 business days.

• It’s always nice to know when your order is on its way, so once we have dispatched your package we will send you an email with tracking information so that you can follow its progress from us to you.
• If you're having trouble tracking your order, don't hesitate to drop us a line at customerservice@albartross.com

We accept the following payment options:

• Visa, Mastercard, American Express, Visa Electron, Maestro.
• PayPal
• Amazon Pay
• Apple Pay
• Google Pay
• Shop Pay
• RA Gift Card

• Our shoes are available in full sizes only. If you are a size in-between, we suggest you order the smaller size for men and women’s styles as our shoes run slightly large.
• If in doubt we suggest you follow the measuring guide on our size chart page.

VIEW SIZE CHART

If you have any queries regarding sizing, reach out to one of our fit specialists at customerservice@albartross.com or speak to us on online chat for some personalized advice.

Royal Albartross footwear is made of the highest-grade European leather and suede. We recommend the following as guide to care for and prolong the life of your shoes.

• After each round of golf, use a firm bristled brush to dislodge any dirt from the shoe soles.
• Use a suede brush to remove any dry dirt from the suede. Then use a damp cloth on the leathers or mesh materials.
• Protect and nourish the leather by regularly using a natural shoe cream and polish.
• Use a protective suede spray on the suede areas of the shoe
• Store your shoes in a well ventilated, dry place without contact to direct sources of heat, water, grease or sunlight.
• If wet, remove the insoles and leave to dry naturally. In most cases our insoles are removable.

Play well!