To request a return or an exchange, you can contact us at customerservice@albartross.com
- Responsibility for the return is yours until it reaches us, so we recommend that you use a tracked delivery method.
We will let you know when we receive and approve your return. Then we’ll issue a refund by the same payment method as your order, or confirm and send the item you would like in exchange. We will aim to process refunds within 14 business days.
We take care to ensure our goods are made to a high standard, so please contact us at customerservice@albartross.com at any time after purchase if you feel they did not meet your expectations.
